1000viajeros.com provides this reservation platform to visitors and tourism service providers as part of an intermediation service, in addition it also provides this reservation platform to commercial and cooperation partners (sub-intermediaries / commercial or cooperation partners) for the reservation and / or confirmation of tourist services from suppliers. The use of this reservation platform by sub-intermediaries or commercial or cooperation partners requires a contractual agreement and the publication of any service is not allowed without the written authorization of 1000viajeros.com.

Tourism service contracts are entered into directly between users of this reservation platform and tourism service providers. If users book through a connected partner platform or when a sub-intermediary makes a reservation on behalf of a user of a connected partner platform, the corresponding contract is concluded directly between that user and the provider. 1000viajeros is not a contractual party with respect to the tourist services offered on this reservation platform.

1000viajeros.com has developed this website to offer the user a reservation service for activities, excursions and guided tours and travel circuits in different countries of the world. Likewise, 1000viajeros.com offers through the website a collection and transfer service that allows the user to have a private or shared vehicle that picks them up and transfers them from one point to another within the destination cities in which 1000viajeros offers services.

CONDITIONS OF THE EXPERIENCES, TOURS OR ACTIVITIES.

The services are provided with a minimum number of passengers as determined by the provider. The rates are expressed in dollars or in local currency according to the language version that the user determines. The services in each country correspond to experiences, excursions, transfers and tours that can be in both as regular or private. Experiences, services and / or circuits can be modified or suspended, in their realization, order and content; In order to offer better customer service, adapt to unscheduled eventualities or force majeure. Circuits: all programs are set up on a standard basis and when customers want supplements, such as different rooms or other categories, transfers, excursions or tours, which do not contain the package or circuit, in the case of the aforementioned, an additional fee for the requested service will be charged.

CONDITIONS OF THE CIRCUITS and PACKAGES.

Check in at the hotels is from 3:00 p.m. and Check out is at 11:00 a.m., it may be the case that the room is not provided at that time. The services are specified in each itinerary, According to the detailed meal regime in each program, they can be with or without food, it is detailed as: Full board includes breakfast, lunch, dinner and half board will be breakfast, lunch or dinner It is understood that the meals will be according to the Itinerary , depending on the individual or group, in this case they will always be served to everyone in the hotel restaurant or breakfast room and / or as a group together at the time previously set by the local guides. Hotels will be as indicated in the program, they can also be in a similar category regardless of the name, but complying with the regulations of the international classification (Tourist, Superior Tourist, First, Luxury and Grand Luxury) The rooms will be requested as rooms. Standard, all have private bathroom and shower. Porter services at Airports and Hotels are not included. Programs include according to each specification and arranged itinerary, these may include; National or International Air Tickets, Internal Air Routes, National Ticket Taxes, Transfers Airports Hotels-Airports, Medical Assistance Card, Guides and / or Coordinators as appropriate. Products of Navigation, Cruises, Air circuits and ski centers, are subject to to particular conditions of reservation, confirmation and payment. The prices of these products that appear in this publication correspond to rates for the final public. The published prices may be modified without prior notice. No reservation is guaranteed until full payment of the reservation is received by the client and / or agency, In any case, the expenses derived from the administrative processes and / or cancellations by the client and / or agency, will be charged and / or discounted for administrative expenses.

RATES DO NOT INCLUDE

Hotel rates do not consider value added tax (VAT). All tourists who do not have residence in the country of destination can access the tax exemption of not paying VAT, as long as they present their valid passport and entry card at the hotel reception, at the time of registration. This franchise exempts the passenger from paying VAT, for consumption in said hotel and during their stay there.

THE SERVICES DO NOT INCLUDE

Expenses for entry or exit visas from any country, passports, tips to guides, drivers, local guides, bellboys, etc. Transfers where the program or circuit is not specifically contemplated Extras of any kind in the hotels Excess luggage. In general, it does not include any type of service or expense that is not duly specified in the itineraries, It does not include any general expenses of a personal nature Soda, Beverages and Alcoholic Beverages (No international food has drinks included) Call and laundry expenses Rates do not include Additional expenses to those requested, expenses generated by passengers and / or their guests, must be paid by passengers. Rates do not include modification and cancellation expenses.

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PAYMENTS

Full payment of the reservation before the start of the trip is a necessary condition, this will guarantee compliance with the provision of contracted services. Payments can be in Cash, Pesos, Dollars and / or Bank transfers.

DOCUMENTATION

It is the responsibility of each passenger to carry the relevant documents for the correct completion of their trip.

The passenger must be informed and prepared to comply with visa, vaccination and other regulations, typical of the countries they are going to visit. Therefore, the passenger must be responsible for the costs generated by non-compliance or misinformation on entry and mobility regulations within the different countries where they travel.

It is the responsibility of each traveler to be provided with a valid passport and equipped with all the necessary requirements, we decline all responsibility due to the nature of any of the requirements that are demanded or a defect in the passport and any expense that arises, applying in these circumstances the conditions established for cancellation and voluntary rejection of services.

PASSENGER DATA

The passenger has the obligation to deliver with an anticipation of at least one week, the complete data required of each one of the passengers that will travel in boats, such as Transatlantic Cruises, Caribbean and in general or in local airlines, for this they must send Full Name, Date of Birth, Nationality and Passport Number.

CONFIRMATION and MODIFICATION OF FLIGHTS

It is the customer's responsibility to deliver the correct flight information, when these are not issued or purchased in our company (airline, flight number, schedules, reservation code and passenger names), with at least 72 business hours in advance upon the arrival of the passenger so that our operations department can coordinate the appropriate provision of services. In the case of groups, more anticipation is requested in sending the information. As a safety rule, airlines in any country are not authorized to report the name of the passengers traveling, therefore, it is not possible to confirm the arrival or departure of a passenger if the reservation code is not available. According to International airline regulations, any flight modification must be made directly by the Issuing Agent or the passenger. Confirmation of flights is the initial responsibility of the passenger. The latter may request the collaboration of the staff or the representative in the country they are in, in this case they must provide the pertinent information, including the reservation code. The passenger should never give their tickets or tickets to third parties. In case of requesting collaboration in the confirmation, the passenger must wait for a call or written communication indicating that the management was carried out.All Group reservations and confirmations will require a deposit to guarantee the air blockade and the land portion reservation Without this deposit, the reservation will not be guaranteed.

INDIVIDUAL CANCELLATIONS

Since the itineraries are subject to special conditions, to make any type of cancellation and / or cancellation in any service, it must be made in writing to your sales representative and wait for this to send you the confirmation of the cancellation by the same means, already that the conditions of the package and the international operator must be considered, the client will be entitled to a refund of the monies paid, but must pay the expenses caused by the cancellation of the trip:

More than 45 days prior to the departure of the trip, 10% will be charged for the cancellation of the trip. From 45 to 31 Days before the departure of the trip, 15% will be charged for the cancellation of the trip. 30 to 21 days prior to the departure of the trip, 30% will be charged for the cancellation of the trip 20 to 10 days prior to the departure of the trip, 60% will be charged for the cancellation of the trip Less than 9 Days of Prior to the departure of the trip, 100% will be charged for the cancellation of the trip.

GROUP CANCELLATIONS AND BLOCKS

For cancellations more than 30 days before the trip, 50% of the air and ground deposit will be charged as appropriate. For cancellations between 15 to 29 days before the trip, 75% of the air and ground deposit will be charged as appropriate. For cancellations between 7 to 14 days before the trip, 100% of the air and ground deposit will be charged as appropriate. For cancellations on the day of the trip or no-show to the program, 100% will be charged and there is no refund.

CONFIRMATIONS, MODIFICATIONS AND CANCELLATIONS

Individual reservations requested in writing will be confirmed within a maximum period of 48 business hours, unless, for unforeseen reasons or force majeure, normal channels of communication with customers and / or suppliers are impossible.The hotels mentioned in each package or circuit, these are provided as appropriate and in the same way reserves the right to change the hotel for the same category and price, in compliance with the contracted service.A service is not considered requested, if the request is not received in writing via email, it is only validated a reservation as confirmed if it is made through a written medium. The same is valid for modifications and cancellations. Reservations, modifications and cancellations requested by your clients, complying with the policies that each provider involved has in this regard. These conditions vary according to the product, service, number of passengers, season, or other reasons put forward by the providers. It is noted that it is extremely important to consider that the modification of the reservation may generate changes in the final value of the quote. Different conditions must be taken into account for individual and group reservations as well as for different dates or seasons. Full payment of the reservation will be requested once it is confirmed, in the same way a voucher of services will be issued as appropriate once the payment. Prepayment policies, reservation blocking regulations, returns, fines and restrictions of product and service providers are respected. We will try to avoid costs of cancellations and modifications of certain services, you must accept the collection of expenses incurred and costs that the supplier (s) involved have established, and these may reach up to 100% of the initial value The foregoing is also valid against the No-Show (No-Show) of the passenger in certain services. In case of no-show (no show) at the hotel, VAT is charged and it must be added to the room rate. Therefore, 100% of the value of the first night will be charged. Individual reservations requested in writing will be confirmed within a maximum period of 48 business hours, unless, for unforeseen reasons or force majeure, normal channels of communication with clients and / or suppliers. The hotels mentioned in each package or circuit, these are provided as appropriate and in the same way reserves the right to change the hotel for the same category and price, in compliance with the contracted service. A service is not considered requested. If the request is not received in writing via email, a reservation is only validated as confirmed if it is made through written means. The same is valid for modifications and cancellations. Reservations, modifications and cancellations requested by your clients, complying with the policies that each provider involved has in this regard. These conditions vary according to the product, service, number of passengers, season, or other reasons put forward by the providers. It is noted that it is extremely important to consider that the modification of the reservation may generate changes in the final value of the quote. Different conditions must be taken into account for individual and group reservations as well as for different dates or seasons. Full payment of the reservation will be requested once it is confirmed, in the same way a voucher of services will be issued as appropriate once the payment. Prepayment policies, reservation blocking regulations, returns, fines and restrictions of product and service providers are respected. We will try to avoid costs of cancellations and modifications of certain services, you must accept the collection of expenses incurred and costs that the supplier (s) involved have established, and these may reach up to 100% of the initial value The foregoing is also valid against the No-Show (No-Show) of the passenger in certain services. In case of no-show (no show) at the hotel, VAT is charged and it must be added to the room rate. For which 100% of the value of the first night will be charged.

REFUNDS

Customer Service will process refunds once the responsibilities of both the intermediation of our representatives and / or the passenger have been accredited, this may be at the destination or once the trip is finished, within a maximum period of 30 days. trip or No show, you must submit a refund request letter explaining the reason, the charges generated by said refund will be applied according to the cancellation conditions detailed in the previous point, this document should be directed to GOVADIS@GOVADIS.com Claims will be accepted in writing and by presenting endorsements that confirm it, understanding that these must be presented within twenty (20) days following the end date of the services.No reimbursement will be made for services not used voluntarily or for No show of the passenger

VARIATIONS

We reserve the right to alter the travel itinerary or the planned hotels if it is essential for a better organization of the same or due to force majeure circumstances. We decline all responsibility for delays, advances or cancellations that occur on the part of the airlines or transport companies We reserve the right that any of the program participants or the circuit, due to their conduct and, at the guide's discretion, behave in an inappropriate way and with obvious annoyance for the rest of the component people of the tour, and will be able to demand the abandonment of the excursion, the only obligation on the part of the agency will be to reimburse the proportional part that is missing from the tour, in the event that the express wish of the clients agrees to request any modification in the route, passengers or clients must pay all the expenses caused by the requested modification, as well such as the amount of the services they request to carry out the new chosen route. LUGGAGE: Luggage is not the subject of a contract, it being understood, for all intents and purposes, that the traveler always keeps it with him, carrying it at his own risk and without obligation. to be contractually liable for the loss or damage they may suffer from any cause.

RESPONSIBILITY

We declare that we act as intermediaries and coordinator between Receptive Tourism Operators and Suppliers of services and products. Therefore, it is not responsible for differences or damages that the passenger may suffer due to error or omission of a certain provider.Our company has any responsibility for situations generated by causes of force majeure, natural phenomena or criminal acts and we are committed to collaborate in the search for a solution to problems that the passenger may face during their stay at the destination, leaving the costs on their behalf.We are not responsible for costs incurred for modification or cancellation of services, or expenses generated by losses or delays that are not your direct responsibility. Nor does it assume expenses for loss or damage to goods or documents of passengers and / or accidents suffered to passengers, which are not their direct responsibility.We recommend to all passengers and tourist entities that the passenger has adequate travel insurance, in the event that the contracted service does not include it.The company is not responsible for the correct provision or organization of the services, in case the client does not send all the necessary information within the requested deadlines, or if there is non-compliance of the payment commitments We reserve the right to interrupt the trip or service if the minimum ethical and moral codes are not complied with for the proper performance of each program, so passengers in a state of drunkenness and / or low will not be accepted effects of psychoactive substances or in general in any state that threatens the moral integrity of both the passenger, travel companions or groups as appropriate. s packages will include a comprehensive assistance card for the traveler, remember that the first procedure to be attended is to call the central. (Does not include pre-existence) For your information read the general conditions of the Assistance Card). In the event that the passenger wishes to make the trip without including the medical assistance card, they must personally and fully assume the risks and costs that may arise from the trip and that are covered by said card (such as: location and compensation due to loss of luggage, medical assistance, medicines, hospitalization, transfers in case of emergency, transfer of a family member if necessary, payment of difference in airfare due to medical disability, assistance in case of loss of tickets or documents, etc.) , exempting from all responsibility We recommend that older adults and people with health problems travel with a companion in order to provide for any unforeseen. Our company sells circuits, packages and routes that require physical effort, it will be the passenger's decision to do it.

Our company has a certificate of existence issued by the Chamber and Commerce of Bogotá and legal presentation, as well as the National Tourism Registry issued by the Ministry of Development, the service providers fully accept the responsibility clause contained in resolution 113 of February 1985 its subsequent reforms.

WARNING: whoever carnally accesses a person under fourteen (14) years of age, performs various sexual acts, or in their presence, or induces, or uses virtual means, or constricts any person to carnal trade or prostitution, or whoever photograph, film, sell, buy, display, or in any way commercialize pornographic material, by any means of communication to obtain sexual contact with minors under eighteen (18) years of age, or to offer sexual services with them, will incur prison sentences between 2 and 10 years and a fine of fifty (50) to one thousand +17862337142 MLMV salaries articles 208 to 218.

The passenger, representative or intermediary declare that they know and accept these conditions and waive any claim against our company and / or companies involved and / or their workers or employees.